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[KB6925] Manually upgrade ESET Remote Administrator 6.5 and later to the latest ESET Security Management Center 7.2
Issue
- Upgrade ERA 6.5, ESMC 7.0, or ESMC 7.1 environment manually to the latest ESET Security Management Center 7.2
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Solution
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Before you start
- Are you a Linux user? Upgrade ERA 6.5 (and later) for Linux to the latest version
If you use an ERA 6.x Proxy component, upgrade your infrastructure with ERA 6.x Proxy
The ESMC 7.1/7.2 Server component only supports 64-bit operating systems. If you are running ERA 6.5 or ESMC 7.0 on a 32-bit machine, you need to migrate to a 64-bit machine before the upgrade to ESMC 7.2
- If you have an older unsupported database installed (MySQL 5.5 or MSSQL 2008), upgrade your database to a compatible database version before upgrading the ESMC Server
Prerequisites
Before upgrading to ESMC 7.2, make sure that all ESMC 7 installation prerequisites are met.
Upgrade to ESMC 7.2 is only possible from ERA 6.5 and later
You must have ESET Remote Administrator (ERA) version 6.5 and later to upgrade to ESET Security Management Center 7.2. Check which version of ERA you have installed.
Perform a full backup of ERA:
- Database: Follow these instructions to back up the ERA database.
- Configuration: Copy the
Startupconfiguration.inifile, located at:C:ProgramDataESETRemoteAdministratorServerEraServerApplicationData - Certificates: Export the Certification Authorities and Peer Certificates.
- Mobile Device Connector: If this component is used, copy the
Startupconfiguration.inilocated at:C:ProgramDataESETRemoteAdministratorMDMCoreConfiguration.
To manually upgrade ESET Remote Administrator 6.5 and later to ESET Security Management Center 7.2, follow the instructions below:
Upgrade to ESMC 7.2:
Etka 7.2 Manual Update Software
- Click the link below to download the ESET Security Management Center installer for Windows:
Download ESET Security Management Center installer - Run the installer file Setup.exe.
Figure 1-1 - Click Next.
Figure 1-2 - Select Upgrade all components and click Next.
Figure 1-3 Read the End-User License Agreement, click I accept the terms in the License Agreement and then click Next.
Figure 1-4- Review ESMC components that can be upgraded and click Next.
Apache Tomcat upgrade
- ESMC Web Console upgrade works only if Apache Tomcat was installed via the All-in-one installer. ESMC Web Console upgrade is not supported if a custom version of Apache Tomcat is installed (manual installation of Tomcat service via service.bat).
- Apache Tomcat upgrade will delete the era folder located in C:Program FilesApache Software Foundation[ Tomcat folder ]webapps. If you use the era folder to store additional data, make sure to backup the data before upgrading.
- If C:Program FilesApache Software Foundation[ Tomcat folder ]webapps contains additional data (other than the era and ROOT folders), Apache Tomcat upgrade will not take place and only the Web Console will be upgraded.
Figure 1-5 - If you are upgrading the Web Console, make sure that 64-bit Java is installed. If you have multiple Java versions installed on your system, we recommend that you uninstall older Java versions (the oldest supported version is Java 8) and keep only the latest version of Java.a) To select the already installed Java, click Select a Java installation, select the folder where Java is installed (with a subfolder bin, for example C:Program FilesAmazon Correttojdk1.8.0_232) and click OK. The installer prompts you if you have selected an invalid path.
Oracle Java licensing
Starting January 2019, Oracle JAVA SE 8 public updates for business, commercial or production use require a commercial license. If you do not purchase a JAVA SE subscription, you can use this guide to transition to a no-cost alternative and install one of listed supported Java editions.
b) Click Upgrade to continue or change to change the Java installation path.
Figure 1-6
Figure 1-7 - When the upgrade is in progress, the ESMC installation wizard is unresponsive. The upgrade can take longer, depending on your system configuration.
Figure 1-8 - After the upgrade is completed, click Finish.
Figure 1-9 - Open the web browser and log in to the upgraded ESMC 7.2 Web Console.
Upgrade the ERA infrastructure (Proxy, Agents):
Continue with the upgrade of ERA Proxy to Apache HTTP Proxy and ERA Agents to ESET Management Agents on the client computers.